Contact
How to reach a person.
WhatsApp is the fastest route for anything to do with a drawing — the conversation is already there, so we can see exactly what you were sent. Email is better for billing and anything you need in writing.
01For anything about your plan
Message the same WhatsApp number you started on. Replies come during working hours, and usually a good deal sooner.
- +15556549284
- Hours
- Monday to Saturday, 10:00 to 19:00 IST
02For billing, refunds and anything in writing
Email us with the phone number you used on WhatsApp and the date of the payment. Those two things let us find your order immediately.
- [you@onehouseplan.com]
- Reply within
- 2 working days
03Grievance officer
As required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, complaints about your data or about our conduct can be sent to a named officer, who will acknowledge within 24 hours and resolve within 15 days.
- Grievance officer
- [Name]
- [grievance@onehouseplan.com]
- Acknowledgement
- Within 24 hours
- Resolution
- Within 15 days
04Registered address
Post reaches us at the registered address of the business.
- Business name
- [Registered business name]
- Address
- [Street, City, District, State, PIN]